
Welcome, Log in
- expired
- incorrect shipping addresses emailed by customers.
- delays coused by holidays and Postal Service failures.
- we want you to feel completely Safe & Secure with us.
- emails are always deleted after read and responded to.
- all your personal information including orders info are stored only on a removable devices.
- all your information is confidential and secure with us.
- we will never give , sell or compromise your information in any way to anyone.
(Unless you decide otherwise)
Delivery Delays & Seizures
DELIVERY DELAYS: A variety of factors can influence this, such as local, national and/or state holidays or just postal system that sometimes doesnt work properly.
SEIZURES: We have a very high rate of successful deliveries (97 %+). In the unlikely event that if your package is detained by customs, We will reship your full order, upon the customers presentation of the original scanned seizure letter in the original envelope it came in. Please contact us for further details.
DAMAGED ITEMS IN TRANSIT: This is extremely rare, due to our packaging and shipping procedures. However, if you should receive your package and you find damaged items or different or less items that you ordered please take some pictures with a digital camera and send them along via e-mail. We will gladly replace packages if we receive a picture of a clearly damaged package and damaged merchandise.Please contact us for further details.
Shipping & Delivery & TA time
Types of shipping: You will note that at the bottom of the shopping cart list there is an added shipping section. There you will see a description field for each of the various types of shipping procedures we offer.
We offer Airmail. You can read more about the various shipping methods we offer by clicking the shipping ICON.
AIRMAIL SHIPPING does not require a signature.
Registered AIRMAIL SHIPPING requires signature, trackable & more reliable ( Recomended )
Shipping costs: Every time you update your order and select your preferred shipping, the charges will be recalculated for you automatically depends on your order size.
Shipping times: We will ship your products within 3 to 5 days after receiving payment. After we ship the products, please allow 10-14 day for arrival. ( 3-4 weeks in some cases )
General Shipping Policy:
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- orders are usually processed and shipped out in 1-2 working days.(Except holidays)
- we always split bigger orders to make shipments reasonably small and discrete.
- we always prepare your shipments to be rough transport proof & silent , ensuring secure and smooth arrival.
- we cover all regular shipping costs as usual.
- our regular shipments are shipped via registered airmail (priority) , therefore have tracking and requires signature on arrival.
(That way shipping is faster and more reliable , also still extremely discrete&secure)
Reshiping Policy:
- Two months have passed from date of shipment. ( Items were lost )
- Scanned copy of seizure letter is required. ( Items were seized )
- we will need a new 100% clean/secure shipping address , unrelated to previous addressee.
- we will need you to email us pictures of damaged products/packaging.
(original condition , right after arrival)
About us
We contribute on providing 100% Delivery
· You can have a look at our references
Regards,
The Management
support@ourezee.com
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